My current insurance ends on December 31st and I’m not sure what insurance program I can or will be on. October 1st I went on to the Health Care Exchange site to “see what was in it”. (Kinda like Nancy Pelosi, but not). Like the majority of Americans I ran into the “Please Be Patient”, and “We are experiencing a lot of Traffic” page. I couldn’t even get to the site to create a profile for my Log In. It wasn’t until 11:30 pm that night I finally broke through the glitches and exhaustive wait time to accomplish my task of creating my user profile so I could then check out what the A.C.A. had to offer. After the steps of providing my email, creating a user name, password, and setting up security questions I received an email back after midnight on Wednesday Oct. 2nd stating:
I clicked on the link provided and was sent to the Log In screen, typed in my user name and password and waited. Nothing. I tried this again twice a day every day until this morning. I went on to the exchange site, got to the log in screen and the system did not recognize my user name nor password and prompted me to start over. Right at about that point I was not happy, nor in the mood to fight it; so I started over. Then I was notified that the email used is already in the system. I will not repeat the expletives yelled at my computer. My last-ditch effort was to open the “Live Chat” function on the screen and speak to one of the Navigators. Here is what transpired over the 12 minute conversation.
Yes, Chris seems pleasant for an online Navigator and frankly I am happy about the disclaimer about not giving out personal information.
Peak hours? What would the time zone be for “peak”?
But I thought it was because of high traffic? Well, here comes the honesty. Something we have known since last Tuesday.
There you have it.
“we currently don’t have a time that the site will be fully working”
I can give a summary of what I know currently and what time it will happen:
I will be losing my insurance at the end of the year. I don’t know what is available in the A.C.A. exchange for my state and it appears that HealthCare.Gov has eaten my user profile. Since this seems to be the current state of Obamacare I am sure updates will follow as they come, that is if I can ever get logged in.
Thank you to Doug Ross for Linking!
Thank you to Carolina Plott Hound for Linking!
Thank you to The Virginian – Moneyrunner.com for Linking