Powerschool Update Causing Chaos – Again.

An administrator contacted me this morning frustrated with the latest Powerschool update:

“There was a PowerSchool update right before we sent out schedules last week. After the update…
– some families in our district were dropped and redistricted for the middle school on the other side of the county.  And vice versa.
– the only way for us to know how many families this has effected is for folks to speak up or to wait until the bus picks the kid up on the first day of school.

It’s like the system was compelled to draw new district lines within our county.”

Another teacher, allegedly out of the Charlotte-Meck area, reported a similar issue with entire grades being missing:

“We had a Powerschool update and after it our entire 4th and 5th grade student rosters were missing. Poof. Gone. This thing is a mess.”

I’ve asked NC Department of Public Instruction for comment on these issues.  I will update this article when and if I receive a reply.
I’ll also have more on the history of Pearson Powerschool complaints this week. Stay tuned.


UPDATE: Response from DPI

I checked on this with Rosalyn Galloway, implementation manager for PowerSchool. 
There is not a wide scale problem with PowerSchool. I understand that there was an issue in Johnston County last week, if I recall correctly, and data were restored on the same day. 
Please let me know if you have information on particular school districts so that I can follow up. 
I am not hearing of issues. On a very local example, we picked up my 10th grader’s schedule last Thursday and there did not seem to be any concerns. 
Vanessa W. Jeter, Director
Communication and Information Services
NC Department of Public Instruction
6306 Mail Service Center
Raleigh, NC 27699-6306

About A.P. Dillon

A.P. Dillon is a reporter currently writing at The North State Journal. She resides in the Triangle area of North Carolina. Find her on Twitter: @APDillon_ Tips: APDillon@Protonmail.com
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